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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Nov 2, 2017

AT030 Insurance Adjusting Learning Curve in Hurricane Harvey with Westin Vance


Westin Vance is a 27-year-old insurance adjuster who initially aspired to work in the legal field. He graduated from college and was working in a law firm as he prepared to enter law school before realizing that working in the law industry wasn’t what he truly wanted for his life. While following his passion for teaching Jiu-Jitsu and running his training practice, he decided to take the leap into the insurance adjusting industry. He obtained his adjuster’s license shortly before the destruction that followed in Hurricane Harvey’s wake.


On today’s episode, Westin shares his journey from law school and Jiu-Jitsu business owner to the adjusting industry and the challenges he has faced while being a new adjuster in the field during one of the most destructive hurricane seasons for North America. He explains how the discipline he developed while practicing and instructing others in Jiu-Jitsu has helped him throughout his career as an insurance adjuster. He also shares some of the mistakes he has made throughout his journey and the lessons he has learned from these mistakes as well as strategies to save time and close more claims without sacrificing your health or wellbeing.


“The only thing that works is a clear-cut system.” - Westin Vance


In This Episode of Adjuster Talk:


  • The importance of being disciplined as an insurance adjusterr
  • Various challenges regarding roof claims
  • The equipment he used after Harvey
  • Struggles finding lodging after the hurricane
  • The importance of focusing on your health, eating healthy, and exercising while in the field.
  • The benefits of outsourcing roof measuring tasks
  • The benefits of riding along with experienced adjusters
  • The importance of setting boundaries and priorities
  • Mistakes made and lessons learned
  • His first insurance claim experience
  • Initial investments and expenses associated with his first few claims.


Resources Mentioned:


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If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!