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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Sep 5, 2019


Levi Castleberry is an insurance adjuster providing claim services to customers in the Garland, Texas area. He works for WORLEY, a diversified risk management company that is capable of handling a large number of claims ranging from hurricanes and hailstorms to fires and floods. Levi’s journey to becoming an adjuster wasn’t easy, with many of his initial claims requiring long-distance travel and sometimes risking his life just to get a good photograph.


Levi joins me today to share his story and journey on how he became an insurance adjuster. He describes the challenges of having no experience in this industry, what his first claim was like, and the type of claims he currently focuses on. He discusses some of the drawbacks of being an insurance adjuster and the most challenging aspects of the claim process. Levi also shares some of his favorite experiences while working in the field.



“Sometimes you're going to be thrown in situations where it's not going to be easy, but guess what? The claim has got to get done.” - Levi Castleberry




This week on Adjuster Talk:


  • How long Levi has been in the business of being an adjuster.
  • The types of claims that make up the bulk of his business.
  • How he was introduced to the world of insurance adjusting.
  • Knowing when to decline a claim or a company.
  • What it was like soliciting his first claim and what makes it a challenge.
  • The most mentally challenging part of the claim process.
  • Some of his favorite claim stories.
  • The drawbacks of being an insurance adjuster.



Connect with Levi Castleberry:




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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, LinkedIn, and YouTube.