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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Sep 26, 2019


Anssi Viljanen is an independent insurance adjuster in the Los Angeles, California area. Along the way, he experienced playing roles in the real estate and solar energy industries as well as being a limo driver. He credits his inspiration in becoming an adjuster after listening to the Adjuster Talk podcast. Anssi’s career took off just after Hurricane Harvey wreaked havoc across America.


Anssi joins me to describe what he’s been doing in the past year, and how he managed to complete 700 insurance claims in a year, and the projects he’s currently working on. He explains how he manages his time, especially when handling multiple claims. Anssi also shares the story of when he was bound for deportation in California and ultimately missed his wedding.





“700 claims in a year sounds like a lot, but it breaks down to about a 40-hour workweek.” - Anssi Viljanen




This week on Adjuster Talk:


  • The number of claims he does in a week and his strategies for time management.
  • How he got into the business of being an independent adjuster.
  • Some of the examples of claims he's experienced handling.
  • How he met his wife and the effort he put to be with her.
  • The story when he was deported and missed his own wedding.
  • How his then-fiancee got him out of the deportation cell.



Connect with Anssi Viljanen:

  • LinkedIn
  • Email:





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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, LinkedIn, and YouTube.