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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Nov 16, 2017

AT032 Managed Repair Programs with Dan Lewis


Dan Lewis is a Technical Claims Manager at Nationwide Insurance with over 28 years of experience in the insurance industry. His career initially began as an independent insurance adjuster after graduating from the University of Iowa with a bachelor’s degree in General Studies with an emphasis on business. At Nationwide, he is closely involved with the company’s Property Repair Network where he oversees the hiring, firing, and quality control aspects of working with general contractors across four states.


On today’s episode, Dan shares how his impressive career began and how managed repair programs work. He explains the overhead and loss considerations regarding homeowner complexity situations and the impact that technology has had on the insurance industry while working with customers. He also explains how customers respond to managed repair programs, their preferences, and why more insurance companies should eventually consider implementing a managed repair program model.


“Technology is driving much higher expectations with the customer. We have to get on board with that.” - Dan Lewis


In This Episode of Adjuster Talks:


  • His role while working with vendors, adjusters, and sub-contractors.
  • Working with managed repair programs.
  • Overhead and loss considerations regarding homeowner complexity situations.
  • The importance of being consistent with sympathy.
  • The direction the insurance industry is headed.
  • The impact that technology has had on the customer service aspect of the insurance industry.
  • How staff adjusters work with the company.
  • Customer preferences and experience while using a managed repair program.
  • Why contractors should allow insurance companies to be involved in the supply pricing models.
  • Why more insurance companies should adapt to a managed repair program model.



Connect. Share. Inspire.


Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


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