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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Sep 19, 2019

 

Michael Ryan is an independent adjuster with over 15 years of experience. He is perhaps one of the most hardworking adjusters I’ve ever met, having closed well over 3,000 claims in just the last three years. His bread and butter consist of Daily, CAT, and Flood Insurance. Never one to settle on his laurels, Michael once did claims every day, raking in 40 claims a week, and he still wanted to have more.

 

Michael joins me today to share why he changed the business strategy that made him successful for over a decade. He describes his work process now and its pros and cons. He shares some of his favorite adjuster stories and the lessons he’s learned from them. Michael also explains the critical skills he acquired before he became an adjuster and how they have helped him in this industry.

 

 

 

“When I'm on the road I know I'll have 18 solid hours a day to do what I’ve got to do.” - Michael Ryan

 

 

 

This week on Adjuster Talk:

 

  • Why Michael is cautious when it comes to metal roofs.
  • The change he made to his business and what inspired him to change.
  • Why having many clients is both a blessing and a curse.
  • Comparing workloads at home and on the road.
  • When his insurance adjuster career started and what led him on this journey.
  • The skills necessary to become a good adjuster.
  • Recalling some of his most exciting claim stories.
  • Where he's been for the last five years as an adjuster.

 

 

Connect with Michael Ryan:

 

 

 

 

Connect. Share. Inspire.

 

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, LinkedIn, and YouTube.