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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Nov 8, 2018

Over the last 16 years, Mark Koncz has established himself as an expert in real estate appraisals throughout the Akron, Ohio region. He is the founder and owner of MJK Appraisals with an interest to transition into the insurance claim adjusting industry.


Mark joins me today to share his experience with working as a property appraiser and his desire to begin transitioning his company into the insurance adjusting industry. He shares what it was like to work his first claim during the destruction caused by Hurricane Irma, the challenges he faced, and how he overcame them. He also shares the similarities in workflow between property appraising and claim adjusting as well as the customer services skills you need to be successful in both fields.


“Between adjusting and appraisals, there’s a lot of crossover.” - Mark Koncz


In This Episode of Adjuster Talk:


  • Why he decided to transition from property appraiser to insurance adjuster.
  • How he’s transitioning into the adjusting field.
  • What it was like to work through the post-Hurricane Irma destruction.
  • The challenges he faced while working through Irma and how he overcame them.
  • How much he earned from closing 20 claims in 10 days during Hurricane Irma.
  • Utilizing resources to maximize productivity and increase your knowledge.
  • Strategies for building your network.
  • Customer service skills you need for appraising properties.
  • Similarities between property appraising and insurance adjusting.
  • Average income for home appraisals per completed report.


Resources Mentioned:



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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!