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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Jan 25, 2018

Matt Fabish, the Operations Manager of ServPro of Duncanville in Dallas, Texas, joins me on the show again this week to share his insight on growing a mitigation company, instilling good team culture and dynamics, and managing business resources during the off-season.

He shares how his company tackles the big jobs during the busy storm seasons, what he does to ensure his crewmen are properly cared for during the off-season months, and how he uses the slower months as a way to train new team members and crew chiefs.


“They always say you’ve gotta dress for the job you want, not dress for the job that you have. I think that applies to investing in your business, too.” – Matt Fabish


In This Episode of Adjuster Talk:

  • Managing resources and staffing needs
  • Understanding and being mindful of your teams’ culture and dynamics
  • The average pay of a good crew chief
  • Equipment and storage space needed for a 30+ year old mitigation company
  • The importance of investing in your business
  • Matt’s worst experience as a mitigation expert



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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.           


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