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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Jan 18, 2018

There are many ways to make a great living from disaster claims. My guest today is Matt Fabish, Operations Manager at SERVPRO of Duncanville in Dallas, Texas. I asked Matt to join me on the show to share one of the many ways that you can make a good life for yourself and your family within the claims and adjusting industry.

Matt shares how his franchise company got started, how the company leaders set up and structure their franchise, and why a positive customer experience is a fundamental piece to the company’s core beliefs and operation. He also explains the type of equipment that you will need if you decide to start a mitigation claims company.


“You really have to be pretty involved on the daily operations. Check the quality of your product and the efficiency and quality of your people.” – Matt Fabish


In This Episode of Adjuster Talk:

  • What sets his franchise apart from other SERVPRO franchises
  • Guidelines for mitigating situations
  • Keeping accurate documents and reports
  • Maintaining transparency with customers
  • Building and cultivating good business relationships and representing clients well
  • Equipment needed to start a SERVPRO franchise or mitigation claims company
  • Renting equipment vs buying it




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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.          


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!