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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Jun 14, 2018

AT031 Lessons From a New Adjuster with Anssi Viljanen


Prior to becoming an insurance adjuster, Anssi Viljanen worked in the solar energy industry and a limo driver for several years. After hearing about the devastation that impacted the Houston, Texas region, he decided to pivot his career to become an insurance adjuster.


On today’s episode, Anssi shares what it was like to get involved in Hurricane Harvey and how he encouraged his friends to become insurance adjusters despite their fears and uncertainty. He shares how he discovered the adjusting industry and what it was like to be a new adjuster in the industry during a massively devastating weather event. He also shares the valuable lessons he has learned throughout his journey, tips on being more productive while handling insurance claims, and the importance of new adjusters seeking mentors to help you through your first insurance claims.



“Relying on the infrastructure of mentors and helpers is really important.” - Anssi Viljanen



In This Episode of Adjuster Talk:

  • How he got started as an independent adjuster
  • How he rallied his friends to help his new career path
  • What inspired him to become an independent adjuster
  • His first claim experience
  • The importance of managing your time and developing a strategy and system to be productive
  • Working as a team with your spouse to be more productive and efficient
  • Simplifying the process of writing insurance claim reports
  • The importance of finding and working with a mentor as a new insurance adjuster


Connect. Share. Inspire.


Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!