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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Apr 26, 2018

Different restoration companies offer different cleaning services. Among these many services, fire and water damage are the ones that demand much work and careful cleaning. Today’s guest, Jessica Callan, talks about her journey from being an adjuster to owning the restoration company, On Call Restoration, a cleanup company she established with her husband in 2016 that deals primarily with fire and water damage.

Jessica shares how the restoration industry appealed to her while she was still in college. She also talks about the responsibilities she did in claims management that helped her determine the foundation of her restoration company and the factors that urged her to pursue this business.


“I’m just trying to make a living and make the restoration industry look better because there’s plenty of them out there who just don’t do it right.” - Jessica Callan



In This Episode of Adjuster Talk:

  • Why marketing a restoration company is the most fun type of sales and marketing for Jessica
  • The process - from start to finish - when dealing with water damage
  • Why cleaning and storing things on-site is a much better option versus transporting them to another location
  • What made Jessica jump from restoration services to handling claims and vice versa
  • How Jessica and her husband started their own company
  • Areas where Jessica conducts their business


Connect with Jessica Callan:



Join Us & Meet Your CE Requirements! 


Come join Jason Heenan from 8A.M to 4P.M. at the Haag Engineering facility Irvine, TX on June 22 for our full-day Continuing Education Program for licensed adjusters. This program meets your CE requirements, is free to attend, and breakfast and lunch will be provided. Come take care of your CE requirements and take part in a live show of Adjuster Talk! 


See you there! 


Where:                   Haag Engineering Facility 

                 4949 West Royal Lane, Irvine TX 

When:       June 22, 8A.M. to 4P.M. 

Cost:              Free 

Credits:                   Continuing Education credits 



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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!