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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Oct 25, 2018

AT040 Insurance Adjusting with Compassion and Integrity with Emily Whisman

Emily Whisman is an insurance adjuster with FEMA’s Texas Rebuild Prep Program (Phase I). Through the program, she helps homeowners throughout the Houston, Texas region rebuild their lives following the devastation and destruction caused by Hurricane Harvey in August 2017.

Emily joins me today to share her experiences while working with FEMA’s Texas Rebuild Prep Program. She explains how the program works, how homeowners can qualify for the program, and her role as an insurance adjuster and home inspector with the program. She also shares some of the challenges that many homeowners have faced since Hurricane Harvey, the perimeters she checks for during home inspections, and why she feels being compassionate and showing up with integrity when meeting Hurricane Harvey victims is critical to building rapport and trust with the homeowners.


“Develop a compassion to serve that is stronger than your compulsion to survive.” - Emily Whisman



In This Episode of Adjuster Talks:

  • How FEMA’s Phase I Texas Rebuild Program works.
  • Qualifications for homeowners to participate in the Texas Rebuild Program.
  • Her role while working with the program.
  • Why many homeowners are skeptical of insurance adjusters and contractors after Hurricane Harvey.
  • How being a female insurance adjuster and home inspector can be beneficial in building trust with homeowners?
  • How the Texas Rebuild Program is streamlining their processes to become more effective and productive.
  • How FEMA inspectors work with contractors.
  • How she prioritizes damage repairs based on the budget allowed for each home.
  • Bridging the gap between FEMA inspectors and builders.
  • Maintaining compassion, authenticity, and integrity.
  • How her previous experience as a chiropractor and yoga instructor helps her in her role with FEMA’s Texas Rebuild Program.


Resources Mentioned:




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