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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Jul 19, 2018

AT036 Insurance Adjusting Technology and Software with Clint Harper


Clint Harper is a veteran insurance adjuster with Royal Adjusting Services. His career initially began in the adjusting industry before he decided to take time off to tend to personal events in his life. During the destruction that followed Hurricane Harvey, he decided to restart his career as an adjuster to help homeowners rebuild their lives after the catastrophic event.


Clint joins me today to share his experience while working as a claims adjuster during Hurricane Harvey. He shares how the adjusting industry has changed over the years since his previous deployments, the importance of controlling your emotions and being professional while in the field, and overcoming obstacles related to new technology and software programs available to adjusters to help them streamline their workflows. He also explains the importance of managing your finances effectively between catastrophic weather events and how calling customers can impact your ability to build their trust.


“There’s so many new apps in your cell phone that you can use to get your claims mapped out properly.” - Clint Harper


In This Episode of Adjuster Talks:


  • His experience working as an adjuster through the Hurricane Harvey catastrophic event.
  • How the industry has changed and evolved throughout his career.
  • Representing the adjusting company and insurance company professionally.
  • The importance of controlling your emotions while in the field.
  • The importance of planning your day around your travel route.
  • Using scheduling and mapping programs.
  • The balancing act between understanding construction, claims, and technology.
  • Overcoming fears associated with being a new insurance adjuster.
  • The importance of budgeting and saving money for the slower storm seasons.
  • How answering and returning customer calls helps build trust.


Resources Mentioned:



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