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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

May 31, 2018

Jeremy Lawrenson has worked in the insurance industry for over a decade, handling a wide variety of claims including worker’s compensation and bodily injury. For the last four years, he has worked as a staff adjuster with Homeowners of America, a company dedicated to offering customers with a wide range of comprehensive insurance coverage and claims services.

Jeremy joins me today to share his experiences while working within the insurance industry, how he transitioned his career from working in worker’s compensation to bodily injury before finally settling on staff adjusting, and what it’s like to work as a staff adjuster with Homeowners of America. He shares some of the most challenging and heartbreaking claims he has handled and settled throughout his experience, the challenges associated with identifying fraudulent claims, and the challenges of enforcing policies while considering the client’s best interests. He also shares how becoming a staff adjuster has impacted his - life financially and personally, how the company’s culture impacts his desire to “take care” of the company, and why he prefers to work as a staff adjuster instead of being independent.


“It starts at the top. When you get treated well and you get taken care of during the slow times, it is a lot easier to work those hours and spend that time during the storm seasons.” - Jeremy Lawrenson


In This Episode of Adjuster Talk:

  • How he transitioned his career from working with worker’s compensation claims to becoming a staff insurance adjuster
  • Challenges associated with policy enforcement while considering human interests.
  • The most heartbreaking claim he has settled.
  • Protecting the company against fraudulent insurance claims.
  • Challenges associated with identifying fraudulent insurance claims.
  • His experience as a staff adjuster.
  • How becoming a staff adjuster enables him to spend more time with his family.
  • The company’s culture.
  • Why he prefers to work as a staff adjuster instead of being an independent.
  • Balancing your personal values with your career in the adjusting industry.



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Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment.

Visit our Royal Adjusting Services Academy website or email to apply for your curriculum scholarship today!



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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube