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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Aug 16, 2018

Many new adjusters ask the question: “What’s the hardest part about working as an adjuster?” Some experienced adjusters may say that the hardest part of the job is leaving their families while others may have a difficult time overcoming the fear of climbing a ladder to inspect a homeowner’s roof, but my guest today shares a unique point of view on what he believes is the hardest part of the job.

Brock Hargrove has been working with our company for about five years as a daily claims adjuster. He handles many of our claims – from fire, wind, and water damage to liability investigations. He is also one of our top picks to send new adjusters to for their first few ride-along training sessions due to his vast knowledge and skill in handling a wide range of claims. In today’s episode, Brock shares his story of how he learned about the real estate adjusting industry, why he took the leap to become an independent adjuster, and an interesting story of a recent ride-along while training a new adjuster and how he turned that experience into a valuable lesson.


“The ‘people person’ part is the stuff you can’t teach.”


In This Episode of Adjuster Talk:

  • How Brock obtained his adjusting license online
  • How long it took to receive his first claim after receiving his license
  • Why developing people skills is often the hardest – and most overlooked – aspect of the job
  • Working with homeowners and contractors





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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.        


If  you’re  interested in working with us, please feel free to email Jason at  or Mindy at  with your resume to apply to be on our approved adjuster roster today!