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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Sep 20, 2018

Anssi Viljanen is an independent insurance adjuster from Los Angeles, California. He has worn many hats and tried a variety of jobs - from real estate to solar energy and driving a limo before beginning his adjusting career. He found his true calling when he listened to an episode of the Adjuster Talk Podcast and took it upon himself to offer his assistance on an entirely new career as an adjuster after Hurricane Harvey.

Anssi joins me today to share his journey after one year of becoming an independent adjuster. He shares how he manages his time while handling over 700 claims in his first year and how hiring a driver helped him be more productive and economical. He also shares why he finds this career so rewarding and how he determines whether a water damage claim requires a simple repair or a complete replacement.



“It’s a special feeling when you help a homeowner with a flooded kitchen and you wake up the next morning with a short text that just says ‘Thank you.’”




Connect with Anssi Viljanen:

  • LinkedIn
  • Email:





Enroll Today for the Royal Adjusting Services Academy!

Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment.

Visit our Royal Adjusting Services Academy website or email to apply for your curriculum scholarship today!



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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!