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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Feb 15, 2018

In our previous episode, Bill Auten, from Ontario Insurance, described how he started his career as an adjuster and the qualifications his company looks for in an independent adjuster. He revealed that he was once a carpenter as he loved to build things.  He also gave us an idea on what a good file is, at the same time, the importance of taking pictures in the insurance business.    


Today, we talk about the crucial things of what an adjuster should do to get a good claim. Bill shares his experiences in dealing with difficult situations and persons, and, tips on what a new adjuster could do to make himself known in the industry. 


“If it weren’t for the insurance on their property, the economy would crumble.” – Bill Auten


In this Episode of Adjuster Talk:

  • Why are documents important
  • How a document should be written
  • What to do in certain situations
  • What insurance does to people
  • Advice to new adjusters


Connect with Bill Auten:


Join Us & Meet Your CE Requirements!

Come join Jason Heenan from 8A.M to 4P.M. at the Haag Engineering facility Irvine, TX on June 22 for our full-day Continuing Education program for licensed adjusters. This program meets your CE requirements, is free to attend, and breakfast and lunch will be provided. Come take care of your CE requirements and take part in a live show of Adjuster Talk!

See you there!


                                      Where: Haag Engineering Facility

                                             4949 West Royal Lane, Irvine

                                       When: June 22, 8A.M. to 4P.M.

                                       Cost:    Free

                                       Credits: Continuing Education credits


Connect. Share. Inspire.         


Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube.     


If  you’re  interested in working with us, please feel free to email Jason at  or Mindy at  with your resume to apply to be on our approved adjuster roster today!