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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Feb 8, 2018

My guest today is Bill Auten from Ontario Insurance Company. He brings to the table 20 years of experience as an adjuster, which makes him interesting. He shares with me how he worked as a carpenter to a sales rep to a VP of Claims. 

Bill, who once loved building things, reveals to me what his life was like on his side of the fence in the adjusting world.  He talks about how being a sales rep helped him deal with people, what a claims adjuster is, and provides us with some tips on how someone could become a staff adjuster. 


“You have to deal with people. Those are people skills that you get to learn and it takes some time to do that.  There’s no school for that. You just got to go out and do it.” – Bill Auten


In this Episode of Adjuster Talk:

  • His transition from being a carpenter to an adjuster
  • What he encounters in his work as a claims adjuster
  • Why the transition from being an independent adjuster to working as a staff adjuster from home
  • What is AIC and why is it necessary for adjusters
  • What are the qualifications of a new adjuster
  • The one thing that he doesn’t want to deal with in claims
  • What he looks for in the report of the new adjuster if he/she were to be taken in


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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube.           


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!