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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Nov 1, 2018

Shemekia Bowens is a claims adjuster for AmTrust Financial Services, a financial services company that offers diverse underwriting portfolios to their clients. She has been a professional claims adjuster for over 16 years, has handled a wide variety of claims, and has helped thousands of clients. One of the most important lessons she’s learned in the industry is how you should never forget to be human and give clients a sense of compassion during the most horrible times of their lives.

Shemekia joins me today to share the wisdom she’s accumulated as a 16-year insurance adjusting veteran. She shares what made her decide to become a claims adjuster and what made her stay. She explains how you can tell the kind of client you have during the initial call and what you should do to be prepared when meeting them. She also provides tips for those who want to succeed in this type of career.



“Don't be afraid to try and do something different to achieve your goals.” - Shemekia Bowens



In This Episode of Adjuster Talk:

  • Shemekia's experience in insurance adjusting claims and what she specializes in.
  • Why she chose to build a career in being a staff adjuster.
  • The techniques she implores when dealing with rude or grumpy clients.
  • Some of the claims she's handled in her 16 years in the industry.
  • How adjusting affected the way she raised her child.
  • The next step in her career and how she plans on pursuing it.
  • How she teaches people about the value of wealth management.


Connect with Shemekia Bowens:





Enroll Today for the Royal Adjusting Services Academy!

Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment.

Visit our Royal Adjusting Services Academy website or email to apply for your curriculum scholarship today!



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Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!