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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Jun 7, 2018

AT023 Post-Disaster Heirloom Restoration with Jeremy Lawrenson and Craig Campbell


Craig Campbell works with FRSTeam - Fabric Restoration Service Team - a company specialized in helping homeowners rebound after a natural disaster through drycleaning and laundry restoration, clothing restoration, and textile restoration services. Jeremy Lawrenson works with Homeowners of America, an insurance company dedicated to helping homeowners protect their property investments through a wide range of comprehensive insurance packages.


Craig and Jeremy join me today to discuss the importance of building relationships within the insurance adjusting industry and the impact that these relationships can have on streamlining processes as well as customer service and support. They share their most memorable - and challenging - experiences while working with homeowners, adjusters, and claims, as well as how they got started in the restoration and adjusting spaces. Craig also shares how he handles post-disaster heirloom restoration claims and the challenges and psychology often associated with these claims.



“The most important part of the process is developing that relationship upfront.” - Jeremy Lawrenson



In This Episode of Adjuster Talk:


  • How Craig works with adjusters and contractors.
  • How he helps homeowners restore their fabrics.
  • How he got started in the fabric restoration industry.
  • The impact that cigarette smoke has on the fabric restoration process.
  • The importance of building relationships and networking.
  • How relationships impact customer service and the claims adjusting process.
  • Their most memorable - and challenging - experiences while working insurance claims.



Connect. Share. Inspire.


Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube


If you’re interested in working with us, please feel free to email Jason at or Mindy at with your resume to apply to be on our approved adjuster roster today!