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Adjuster Talk's Podcast

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

May 3, 2018

Russell Lawrenz is a HAAG Certified roof inspector with American Pride Roofing. After receiving his bachelor’s degree in Mass Communications and Media Studies, he began working with Allstate as a staff CAT adjuster. After working in the catastrophe insurance adjusting industry for over a decade, he decided to pivot his career and begin his journey as a roofer.

Russell joins me today to share his perspective on working as a staff CAT adjuster, the challenges he faced while trying to find a work-life balance, and why he decided to become a roof inspector. He shares the benefits and drawbacks of working as a staff CAT adjuster and how he transitioned from a steady salary-based income to more commission-based earnings. He also shares the tool he uses to calculate estimates, his perspective on why many roofers criticize Xactimate pricing, and explains the importance of homeowners being cautious while hiring a contract roofer.


 “If the estimate is correct from the insurance carrier and the adjuster, and a roofer tells you he can’t work within those numbers, it’s just absolutely bogus.” - Russell Lawrenz


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Visit our Royal Adjusting Services Academy website or email to apply for your curriculum scholarship today!


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